It might take a while ( usually at least an hour) until the extended message trace report is generated.Click search to run your message trace (if you did not provide enough filters, you might be prompted to specify at least one of them to continue).If necessary, use the other options to further filter the trace results. Type the name for your extended message trace report and provide an email address to which a notification with the report will be sent.(Optional) If you are planning to send your extended message trace to CodeTwo Support, select the Include message events and routing details with report checkbox.Once you select a correct time range for the extended message trace, as described above, additional options are displayed.Īdditional options for extended message trace.You can choose any end date: if you want the report to cover your most recent emails, set the end date and time to your current date and time. To get an extended message trace report in CSV, you need to select a start date older than the last 7 days.Learn more about viewing trace results in EAC If you choose a time period of the last 7 days or less, you will only be able to view a regular message trace online.The time range you select has a direct effect on the resulting type of message trace:

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